Call Me! is TraiTel Telecommunications new service that works as an
instant communication tool between a person
browsing a website and the owner or company
behind the website. Call Me! as the name
suggests, gives the web site visitor a location
to enter their telephone number so that both
parties can be connected through a telephone
call immediately.
A live example of a Call Me! button which
will connect you to TraiTel is shown here:
When the Call
Me! button is pressed, a connection is made between the phone system of
the website owner (predefined) and the visitor's phone number (entered
into the box). The connection occurs within
seconds, resulting in the website owner to have a sales or
support call which has turned a random visitor into a potential
business opportunity.
If you have a commercial website and you would like to achieve a
higher response rate from your visitors, then the Call Me! service will help you achieve
that. The ultimate
purpose of the Call Me! service is to make it easier for your visitors
to contact you in the same way that a "toll free" number would, but
without the high costs associated with those services.
These are some of the great points achieved with the Call Me!
service:
- Low in cost
- No set up fees, no contracts, no
minimum commitments and no monthly fees
- Easy to implement
- Just one line of HTML code
added to the relevant pages of your
website
- An alternative to toll free numbers
- No monthly fees and far better call
rates
- Dynamic
- You control everything about the
Call Me! service through our real-time
web based interface
- Excellent reporting capabilities
- Real time reporting available
through our web based interface
- Direct and accurate assistance
- Connect the visitor to the exact
person or department relating to the
page visited
- FREE TRIAL
- An immediate 90 day free trial
lets you receive up to 5 calls per
day
Enter this special offer code
TTF958AQAQX7441 during sign up and immediately
receive
5 free calls per
day for up to 90
days!!
What do I need to
make this service work for me?
A TraiTel account, a
website and a normal phone system - that's it. You can also use a SIP
phone or
TTMessenger.
What type of
technology does TraiTel use?
As
with every other service that TraiTel offers, the technology was built
in-house by a very talented group of engineers. It is proven and tested and
does not operate via VoIP, it instead uses our data centre's digital
telephone lines (ISDN) to establish two calls that will merge two end points
into one - the result is immediate call establishment with the highest
possible quality.
What phone systems can I use?
You can use a traditional
phone system connected to a normal land line or business PBX system. If
you are often on the road, you can instead have all calls go directly to
your mobile phone or you could have the system try a landline first and
then your mobile if the first number is not answered.
Additionally, with TraiTel's tightly integrated VoIP network, you can
use a SIP based phone, network or device and even
TTMessenger to receive calls through the Call Me! system.
What would be the benefits of using a SIP device or TTMessenger to
receive calls?
With a traditional phone network, for the
Call Me! service to work there needs to be two calls established.
One call to your business phone and the other to the website visitor's
phone. Using SIP or
TTMessenger
means that one call (to your business) can be routed through VoIP at no
cost, leaving only one chargeable call to the website visitor's landline
or mobile phone - thus immediately halving the cost of each Call Me!
contact made.
How quickly can I be up and running with a Call Me! button?
With basic HTML knowledge you can be up and
running in less than 25 minutes! Creating an account with TraiTel should
take no more than 5 minutes. Selecting the Call Me! button and choosing
the phone number you wish to have all calls directed to should take no
more than 10 minutes. Then finally copying the HTML code we
generate for you and pasting it on your website should take another 10
minutes at most. If you have worked with web pages before,
implying that the Call Me! service is very easy to set up - would be a
real understatement.
Ultimately, if you have no HTML knowledge
at all, send the complete web page as an attachment to
customer-service@traitel.com.au and indicate where you would like
the call me button placed and also make sure to include your TraiTel
user name. For a small fee of $10 we will add the necessary code
to your page and send it back ready to be uploaded to your web site.
How reliable is your service and can I count on the calls arriving to my
phone?
TraiTel has been
offering phone and VoIP solutions to corporate, SME's and residential
users for over 7 years now.
We have built an extensive self-healing network that spans the
globe. If anything is to ever go wrong at any of our POP's (point
of presence) the network automatically recognises this and routes all
calls to the POP's
that are 100% accessible.
Customers of our standard phone / VoIP service
include financial, legal and emergency institutions that require an
extremely high level of uptime which can only be achieved by companies
that invest heavily on redundancy - companies like TraiTel
Telecommunications who will not settle or stop at just 99%.
Can I see the
interface that I'll be using to set up the Call Me! service?
Yes of course! Simply click on the "log in"
button on the top right of this web page and that will take you into our
demo account. On the left, you will find a menu called "utilities"
and after opening it up, you will see "Phone conference" - Call Me!
service is a sub menu of that.
What is the cost of the service?
Unless you have a SIP
device or
TTMessenger for receiving telephone calls, the Call Me!
service will need to establish two calls. One call to your phone
and the other to your website's visitor. Therefore each connection
made between your organisation and your website visitor will incur the
charges of two separate calls.
For example, lets say you are located in Australia and your website
visitor is in the UK. The cost per minute to an Australian land
line is $0.03 and the cost per minute to a UK landline is $0.045, the
total cost to connect you both would be $0.075 per minute.
Of course, you can very easily restrict where the calls can come from
and if you want to accept mobile calls or not. This will give you
full control of the geographic location of your Call Me! customers and
if you are happy to accept calls from mobiles which can sometimes have a
higher cost.
To get the exact cost of the calls you wish to receive, choose the
country and network type (landline or mobile) that you want to receive
the call on and then choose the country and network type that you want
your website visitors to call you from.
What currencies does TraiTel Telecommunications accept?
At this stage, TraiTel can only accept Australian dollars. TraiTel
accepts credit card payments (Master Card, Visa, AMEX and Diners), BPAY,
direct deposit and PayPal. All
transactions to a credit card will be charged in Australian dollars.
For a quick conversion from
your currency to Australian dollar, see
http://www.oanda.com/convert/classic
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