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Frequently asked questions

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FAQ....

TTMessenger:

Does TTMessenger work with Mac?

Unfortunately TTMessenger does not work on Macs. It only works on computers that run MS Windows - a MAC version will be released shortly.

Where can I download TTMessenger?

TTMessenger can be downloaded freely from here.

Can I use TTMessenger on more than one computer AND/OR simultaneously?

You can indeed download TTMessenger and install it on any number of computers.

However, to ensure that you have a trouble free experience, you will need to enable in your account “sub accounts”. To do this, simply log into your account, go to “sub accounts” on the left menu, then click on “enable sub accounts”. Once you enable sub accounts, your main account will become sub account 1, then simply add more sub accounts to cater for the extra computers which you will be installing TTMessenger on.

For example, sub account 2 could be called “computer2” then “computer3” and so forth. What happens now, is that when you install TTMessenger and enter your main user name and password, you will have a new window pop up which asks you to select your “sub account” – at this point, please choose the correct sub account and then that’s it.

Finally, after you have enabled sub accounts, you should go to the current installations of TTMessenger (if you have any) and also associate them to the correct sub account. Simply open up your current TTMessenger, go to “options” then “account settings” and click OK. The sub account window will pop up and you can choose the appropriate sub account.

By setting up sub accounts, each TTMessenger has its own ID within the network which is important. There’s no cost for setting up sub accounts.

I have been using TTMessenger for a while, but recently it has stopped working

Can you try restarting the computer?

Also after you restart the computer, if its still not working, then go to the “help” menu on TTMessenger and click on the “service status” sub menu. Check to see if the results come up OK or “unavailable”. If unavailable is the result, then it could mean that you have something blocking TTMessenger, such as anti-virus, firewall or something similar. Try and turn some of those things off to see if that makes a difference.

As yourself, have I recently installed a new software package on my computer? Did an existing software package update itself? OR if you are in a business environment, check with your network administrator to see if they have done any changes to the network which may be affecting how TTMessenger is able to communicate with TraiTel's servers.

IF TTMessenger does not have a connection with TraiTel, then practically nothing in TTMessenger will work.

For some reason I have lost this program off my computer how do I reactivate?

To continue using TraiTel, all you must do is go to our web site and download TTMessenger again. Simply go to www.traitel.com.au/ttmessenger.html and click on the download link, then install it on your computer and re-start it when prompted to do so. In theory, TTMessenger should pick up the information from your previous installation and you will not need to enter your user name or password, however if that’s not the case, then please enter your TraiTel user name when prompted and password which is case sensitive.

Replies to my SMS are not showing the contact name - even though the person is on my phone book.

You may want to check on your phone book to see how the mobile numbers are shown. If they are listed as 610408123123 and you are receiving replies as 61408123123 (without the zero) then you will need to also drop the zero from the phone book so that the matching is correctly done.

TTMessenger already cross checks numbers against your phone book, the only reason it may not be working is if the number received is different in any way from the one stored on your phone book.

We need to be able to set up a number of Groups that we then put in the Contacts.

1.Yes, you are able to set up groups (phone books) and there's no limit on how many you can create.
2.There are no limits to the amount of contacts you can put in a group/phone book.

I have developed an application for Driving School Management and would like to know if TTMessenger has an API that supports VB.NET as I would like to integrate an SMS messaging service with the application.

TTMessenger is a stand alone software application that runs on Windows based computers, it does not provide an interface for messaging with outside applications (with the exception to Outlook which it interfaces to).

However, TraiTel, separately to TTMessenger offers API's which you can use to directly connect to our gateway and use any software you develop to send messages. Our API's can be found on our developer's page which is located under the "services" menu on our home page www.traitel.com.au

The result to your question is that you "can" use TraiTel to do exactly what you want, but its not TTMessenger that you need to use.

We would like to send text messages confirming appointments for medical centers Australia wide. we would be sending about 10-20 SMS per day. we require to keep a record of these Text messages and have a reply function.

TraiTel is able to provide you with the tools to do exactly what you want. For more information, please refer to our SMS page, www.traitel.com.au/sms.html

Then create an account by clicking on the "sign up" button and finally (after the account was created) download our free software TTMessenger from www.traitel.com.au/ttmessenger.html

TTMessenger has log functions that will allow you to view previously sent and received SMS messages.

Tried to uninstall (because I couldn't get it to work) and now I'm stuck with messages popping up about unable to open when I never tried to open.

You will need to press CTRL+ALT+DELETE and your task manager will open. Then click on the “process” tab and sort by “image name”. Find that file and click on “end process”. You should then be able to go to the TTMessenger folder and delete the entire folder.

We are very surprised to hear that you could not get TTMessenger working properly on your computer. Perhaps re-installing it may help.

When I call somebody, I can hear the other person, but they can't hear me.

It sounds like you have a problem with your MIC or your head set. You will need to do some tests. Open TTMessenger and click on the "adjustment button" (above the phone key pad) and ensure that you see lights when you talk to the MIC whilst adjusting the volume. If you don’t see any lights, green=>yellow=>red then you MIC is not working and you may need to plug it into another socket or change it.

Can you please inform me about where the phone book data is saved on the hard drive? Im looking in program files but couldnt see where they may be? Im just looking to copy several phone books to other computers.

All the personal data for TTMessenger is stored in “my documents” and the folder “ttmessenger2”. Simply click on the appropriate user name and in there you will see the logs, phone books and more.

Before you “paste” the data into the new computer, exit TTMessenger by going to “options” followed by “phone settings” and exit TTMessenger. This way, after you have copied the data over, you can re-start TTMessenger and it will pick up all the data that you’ve moved over.

A while ago i tried to update the traitel messenger to new version. it caused the application to crash and now i can't open it or send txt or use it in any way.

The best way to fix the problem would be to “first” uninstall TTMessenger completely by going to “control panel” then “add remove software”. Find TTMessenger and click on “uninstall/remove”. Then re-boot your computer.

After re-booting, go to www.traitel.com.au/ttmessenger.html and download the latest version. Install it and when the installation is finished please re-boot once again.

By completely getting rid of the old and messy installation, you are setting up your computer to be able to install the new and clean installation.

I have the members data on XLS file also Can this be done with your service?

TTMessenger has a built in import utility that will allow you to bring in all the numbers in your XLS file to its phone book. All you need to do prior to importation is to open the file in Excel and then save the file as a "CSV" file.

To save as a CSV, open Excel, go to "file", then "save as" and in the new window that opens (on the bottom middle) you will see a drop down where you can select the file type. Choose CSV (comma delimited) and your file will be ready to be imported into TTMessenger.

We like to prepare all SMS message to be sent for the month at the start of the month - they are then sent automatically at the required date and time. I can not see any way that we can do this with Traitel.

Well actually “you can” do that. Our freely downloadable software TTMessenger www.traitel.com.au/ttmessenger.html has a built in “scheduler” which allows you to prepare an SMS up to a year in advance and then automatically TraiTel will send the SMS when the exact time is due.

The above feature is free and you still only pay $0.09 per SMS.

Can TTMessenger run on "terminal services" or "Citrix"? We've tried and failed, also our CPU usage is very high.

TTMessenger is not designed to run on a terminal server or citrix or any of these. It would perform poorly on any such setup. We have not physically *tested* this so I cannot give a definitive answer but:

The most important reason is that the PDF printer doesn't seem to work in that environment; but another reason is that the skin is custom-drawn using jpg's (even 'classic') - this works well on a desktop pc but not so much on a terminal server (where multiple users are accessing from dumb-clients). At least I'm assuming this is his setup? It would require alot more bandwidth and CPU usage than a normal process ; at least for drawing...

It could be possible to run multiple TTM's on a terminal server as the TT's would not ''see'' each other; but since the PDF printer, and subsequently, TTM itself aren't programmed to run in such an environment, there is most likely interference between each TTMessenger as well.

Again, we can't determine exactly what would cause the CPU usage but just the fact that TTM is not designed to run on terminal servers (or citrix or anything like that) should be enough.

Are we charged for faxes that do not go through, because looking at the fax log it says 138 recipients for example and that is the total faxes I sent out! not the total that were successful.

Please note that the fax log from TTMessenger simply shows how many faxes you sent using TTMessenger itself, it does not give you an indication of how many succeeded or how many were actually charged for.

To get accurate details, simply log into your web account, go to “fax options” and see all the faxes sent there.

Does TTMessenger work with Vista?

We have several users using TTMessenger on Windows Vista without any problems. We are aware of one issue however, and that is that our printer driver for sending faxes does not always work with Vista. There may be other issues also, but as far as we know, it works well - but it has not been tested by us nor made 100% compliant with Vista, TraiTel will do that in the near future.

Please try it out and let us know if there are any issues that you would like to have resolved as a result of using TTMessenger on Vista.

***UPDATE, Windows Vista by default *normally* does not install the printer driver. BUT, if you do it manually it generally works. So, open up your C drive, go to "program files" then open "TTMessenger" folder and go into the folder called "spool". In there there's a file called "PrnInstaller.exe" which you need to double click to get it going. You will not notice anything happening, but its because that file runs under DOS not a Windows environment, however, it has probably done what it needed to do and your printer driver called "TTFaxer" should be installed in your printer list. If this didn't work, then your set up of Vista is not allowing TTMessenger to have the printer driver installed. TraiTel can not help you at this point.

I downloaded the newest version and have noticed a few problems with it. When you attempt to view the SMS you can't view it unless you go into 'options' - 'view SMS log'. What a pain. Then when you need to reply to that SMS the message that has just come

Previously sent SMS can only be viewed in the logs as you described and its been like that in every previous version of TTMessenger. However, received SMS should be able to be seen on the right top window of TTMessenger when they come in. By clicking on the received SMS, the information will be shown on the bottom right window. To reply to a received SMS, all you need to do is click on the received number (again, top right window) and click on the reply button on the bottom right.

Hopefully you're using TTMessenger's silver skin (with green on the top) and not one of the other ones which are not as up to date.

After hitting the reply button, you should be able to write the response on the bottom left window and click on the "send" button (bottom left) when you're done.

How do I backup all the logs and data contained in TTMessenger?

TTMessenger's backp-able data is contained in a folder called TTMessenger located in the "my documents" directory. If you copy or backup this folder, you will be able to restore all the data back should the phone book or something similar get lost due to unforseen circumstances.

I have two Accounts active with TraiTel. Am I able to change profiles within the TTMessenger program? How can I use both accounts?

To change profiles its a rather easy process. All you need to do is open TTMessenger, click on the "options" menu (top left) then go to "account settings" and in there enter the appropriate user name and password pertaining to the profile you wish to use. Then click OK and those account details will be reflected on TTMessenger including the available credit on that particular account.

Can TTMessenger do video calls?

TTMessenger "does" actually include video options - have you got a web cam installed? - TTMessenger will pick up the web cam and then you have to click on "record" button to activate your video. IF the person on the other end clicks on play they will see your image and likewise they can do the same so that you see them.

In the past couple of weeks we have been unable to access our downloaded program. The message at the bottom of the screen reads "not logged in" and above that is "failed to connect".

Before reinstalling TTMessenger from our website http://www.traitel.com.au/ttmessenger.html, please check the following:
- Open TTMessenger and go to “Options”, “Account Settings” and select the “Information” tab. Check if your details are in there. If not, select the “Account” tab and put in your username and password again.
- Check out next “Help” and “Service Status”. Everything in there should say Online, Ok and Open. Your Ping Time should be as low as possible at around 40msec ideally.

If you are still not logged, in uninstall the current TTMessenger from your computer and reinstall it again.

2. How can I transfer my “Contacts” information to the send function? Can I transfer this in one go or do I have to nominate each number individually?

To transfer your contact information from your phone book to either the SMS section, phone section or VSMS section, simply click on the section you want to use first (such as SMS) , then open the “phone book” by clicking on “contacts”, then select the phone book that you want to use on the left and finally click on the contacts menu and “select all”. All the entries will go blue and then if you click OK, the entries will be placed on your SMS section.

Fax:

Can I use my fax number for receiving voice calls as well as faxes?

You can receive "voice mail messages" to your fax number but you're not able to receive "live" calls and answer them with your TTMessenger or hardware device (SIP etc). If you want to enable the voice mail functionality on your fax number, just log into your web account, go to "fax options" followed by "You can receive "voice mail messages" to your fax number but you're not able to receive "live" calls and answer them with your TTMessenger. If you want to enable the voice mail functionality on your fax number, just log into your web account, go to "fax options" followed by "You can receive "voice mail messages" to your fax number but you're not able to receive "live" calls and answer them with your TTMessenger. If you want to enable the voice mail functionality on your fax number, just log into your web account, go to "fax options" followed by "Manage FAX Greetings and Voicemail".

Is it possible to send fax by email without using TTMessenger?

Yes, you are able to send a fax without using TTMessenger, simply by using your normal email client or web based email such as gmail.

All you have to do is, in the TO: section where you normally put an email address, just put 61212341234@ttfax.com.au 61=Australia, 2=Sydney (in this example), 12341234=the fax number and @ttfax.com.au is our faxing domain name.

Then all you need to do is attach to the email the document(s) that you want faxed and click on send!

Please be aware that if there's any information in the body of the email - that it will be sent as a cover page, so if you don't want a generic cover page make sure to delete any signatures or disclaimers that are in your email's body. BUT, if you do want a cover page which can be very useful for adding quick notes to recipient, enter anything you want on the body of the email. We always advice you to test with yourself before sending to somebody else.

Do you recommend using TTMessenger?

Of course we do! The first thing TTMessenger ever did was fax and its currently used by thousands of our clients who do faxing every day. TTMessenger installs a printer driver on your computer which can be used to convert ANY printable document into a faxable format. This is by far the best and least complicated option for sending faxes via TraiTel.

How do I send a fax via the e-mail function to a 1300 number?

First, read the FAQ titled "Is it possible to send a fax by email without using TTMessenger?"

Then:

Use the format 6121300123123@ttfax.com.au, or if doing it on TTMessenger, just put in any Australian area code in the area section. Sydney is best because it’s where we have the most capacity. Yes, all 1300 and 1800 numbers need the area code and the country code. You can choose any area code, but make sure to choose the right country!

I have been trying to send faxes, but can't preview my attachment.

In order to preview attachments in TTMessenger, you will need to have Adobe Acrobat Reader (version 5 or higher), or Adobe Acrobat installed on your system. Internet Explorer must also be properly configured to open and display PDF files using Adobe Acrobat Reader.

If Adobe Acrobat Reader and Internet Explorer are both installed, and you can normally view PDFs from within Internet Explorer, there may be a problem with your TTMessenger installation.

First, try to restart your computer. In some cases, this has resolved the issue.

If you still cannot preview faxes, TTMessenger may be having problems accessing certain folders on your computer, such as your My Documents folder. In this case, we will need further details, such as the version of Windows, Adobe Acrobat, and TTMessenger that you are running, as well as the location (full path) to your 'My Documents' folder.

Can I send a fax or do a broadcast without having a fax number?

To be able to send faxes you must also be subscribed to the fax service, which allows you to receive faxes (if you want).

How do I figure out how many faxes went out successfully for each campaign that I send out for each day?

If you send one campaign a day then all you need to do is go to “fax options” and create a report based on that day. For example if you send a fax on the 17th of December 2006, just do a report from the 17th to the 17th of December 2006 and you will be given all the faxes sent on that day.

I need to know the procedure to amend our header address on our faxes.

Simply log into your TraiTel web account, go to “fax options” and click on “customise fax header”. Change it and click on save.

When a person calls the fax number, they hear a voice greeting? How do I turn this off?

Either you or somebody in your organisation must have enabled the “greeting service” on your fax number which acts as an answering machine when the person calls it. Similar to other dual purpose fax machines, which allow the caller to select either to leave a voice message or to send a fax.

To disable this service, please log into your TraiTel web account, then go to “fax options” and click on “manage greeting and voice mail” then disable it.

What does a General error or Unspecified error in the logs mean?

General error is exactly what it means – something failed during the transmission or communication of the fax server and fax machine. Since its not defined and there was an error, it gets reported as “general error”.

Unspecified error is very similar to the above, but when the error occurred there was no reporting generated be either the fax server or fax machine. For example, if the receiving fax machine lost its power during transmission – that should cause an unspecified error, since the completion of the message could not finish and it was not able to send a reason why either (since the electricity was cut).

I would like to sign up for your e-fax solution. Can I have the number 02 9567****?

You are welcome to sign up to our e-faxing solution, however, unfortunately we are not able to provide you with custom numbers or numbers that you have with other carriers. We can only provide you with a new number that has a Sydney prefix (02) as the closest thing to what you currently have.

Is it possible to get a 1300 number to receive faxes through TraiTel?

Yes, indeed. You can get a 1300 number and point it to any number that is provided to you by TraiTel. That way all faxes will be received as a PDF or TIFF to your designated email address.

Do you offer business accounts; ie being able to manage payment for multiple post pay accounts? We are looking at using a 3-4 numbers with perhaps up to 40 faxes per week per number.

Yes, TraiTel does offer the type of account you require for services such as "fax receiving and phone receiving". Both of these services are post-paid and you simply need to create an account with TraiTel, so that you receive the first month of service free (for the first number) and then you will be invoiced which you need to pay 7 days after. In total, you will get at least 30+ days before you receive your first invoice.

40 faxes per week per number is absolutely fine.

I'm a fax broadcaster, please explain why some of the faxes cost more than $0.13 as this was the price i was quoted.

The pricing applicable to fax broadcasters can be found on our "fax broadcasting" page which is located at www.traitel.com.au and if you click on the "services" menu you will see it there.

TraiTel allows up to 75 second transmission time for the 1 page rate, then up to 150 seconds for the two page rate and anything above that is considered a 3 page+. The industry standard for a 1 page transmission time is 45 to 60 seconds, TraiTel provides extra as a buffer.

So if a fax is taking longer than 150 seconds to transmit, the cost will be $0.16 which is the highest break applicable.

I've tried using the web based fax service with a Machintosh but have not been able to send a whole fax. each time only part of the fax is transmitted. Could you perhaps send the fax on our behalf?

Note that TraiTel is not a marketing company and does not engage or carry out tasks on behalf of the customer. This is why all the necessary tools are provided for customers to start and complete the jobs on their own.

Its surprising that you're having difficulties with your Mac because the online utility was specifically created for Mac users about 2 years ago and we have many individuals making full use of it without any problems.

The problem you're experiencing is unlikely to be related by the online utility but more related to the receiving fax machine that you're experiencing a problem with. If that fax machine is very old or located in a rural area, then there could be problems related to communication between our fax servers and that fax machine.

You should try to another number and you will see that the fax will go out as you expect.

Wanting to advertise via fax a course we are running for other physiotherapists. We have excel list of fax numbers and usually use a company to send them but interested in your product/service.

To send a fax broadcast with TraiTel is very simple and quick process. All you need to do is create an account online (which should take 5 minutes), then download our freely available software TTMessenger from www.traitel.com.au/ttmessenger.html

Once you have downloaded and installed TTMessenger, you will be able to enter / import all your fax numbers into the software's phone book. Now you have to create the fax which you want to send using Word or any other application installed on your PC, then go to "file" followed by "print" and choose "TTFaxer" as the printer and click OK. TTMessenger will capture the document and convert it into a faxable format, you then quickly select all the fax numbers in the phone book (which you previously entered or imported) and click on "send fax" - that's it.

All your faxes will start to be delivered within minutes by TraiTel's national faxing network.

I would like to send a fax broadcast with a Machintosh.

All you need to do is log into your TraiTel web account, go to “utilities” (at the bottom of the left menu) and then click on “simple fax broadcast”. To the right, a new page will load which you can upload a CSV file (comma separated/delimited file) containing all your fax numbers and a PDF document which you want to have faxed.

Please make sure that prior to sending the broadcast, you test with yourself to ensure that you’re doing everything right.

When you say the cost of a complete fax is 0.18c in Australia does that mean for any number of pages? Can you transfer an XXXX number? Can you transfer XXXX numbers? Can we have a system where we can switch calls through to another location?

Indeed the cost to send a fax to anywhere in Australia or New Zealand regardless of the amount of pages is only $0.18 +GST per fax.

Unfortunately we can not transfer numbers from other providers because our systems are very different, however, you could slowly migrate to a TraiTel number and within a month or two use TraiTel exclusively.

Trying to send a fax, but I get: You must subscribe to the Faxing service in order to use this facility?!

Yes, you will need to subscribe to the fax facility by going to "fax options" then "manage fax numbers" and click here to request a new fax number.

After you are subscribed to the fax service, you will be able to send your broadcast. When you signed up you must have not ticked that you wanted the fax service and as a result, the system didn't assign you a number which is part of getting the fax service going.

Can I send an email to say....61290321111@ttfax.com.au from the email address im writing to you from now and it can be up to 10 pages long and it will only cost me 18c if its within Australia. and I can register as many email addresses to send faxes this

Yes, if you send a fax in the way you’ve shown below, the fax will only cost you 18c regardless of how many pages were sent. You can register as many email addresses as you see fit.

There are currently about 7 computers and email adresses in our office, can all of them send faxes from their respective email addresses & use this service without any extra costs?

There are many different ways of sending a fax with TraiTel, but one of them is indeed via email. To send a fax via email, you simply create a new email, and instead of placing an email address in the TO: field, you put a fax number in the following format:

61290321111@ttfax.com.au – where 61=Australia, 2=the area code and 90321111=the fax number followed by TraiTel’s faxing domain.

Then you simply attach a document, give it a subject and click on send. Anybody in your organisation is able to send faxes this way. All you need to do is add their email address “as an allowed” sender of faxes in your web account (once you create the account with TraiTel). You can have unlimited users sending faxes via your account at no extra cost.

We would like to control the fax sending times of our broadcasts.

Not a problem, you can do this very easily through TraiTel.

All you need to do is send customer-service@traitel.com.au an email requesting for the "cap sending scheduler" to be enabled in your account. Once we enable it, you will be able to log into your web account, go to "fax options" and in there you will see a section that allows you to define between what start time and what end time you want your fax broadcasts to go out. You can also specify if the rules should apply over or under a certain amount of faxes that might still be pending in the system.

***note that this feature is only available to customers that are doing fax broadcasts.

We have created a second fax number, but it has the words 'Will remain active for 27 days'. Does this mean we will loss this fax number after 27 days because we did not do something correctly.

Your fax number shows that time-frame as the minimum time that the number must remain active. Its letting you know that even if you delete the number, the service will remain active for the amount of days shown and you (the customer) will be responsible for the fees due for the minimum of 1 month.

You don't need to worry about anything in this case. The number will remain active until you click on "delete".

I am using hotmail premium which is a paid service. I used to get all the faxes without miss. But not anymore. Is there anything in the settings that has been changed?

Nothing has changed at our end and you *should* in theory be still able to view them on your Hotmail account.

Alternatively what you could do if you are not receiving faxes, is to log into your TraiTel account, then click on the "settings" button (top right) and then scroll to the bottom of the page until you see your current email address. Below the email is a box which you can tick and that option allows you to "store messages locally". Meaning that for every fax that comes in, not only it is sent to your Hotmail account but also it is kept in your TraiTel account so that you can log in, go to "view folders" and then "inbox" and there you will see the fax also.

Its a good safety mechanism, but be aware that there's only 5000KB of storage which is not much if you don't delete old faxes. Regardless of the limit being reached, all faxes will continue to be sent to your Hotmail account or whatever email address you have registered as the main one.

We are looking to get another Syd no. that we can attach to a separate email address, and an Auckland(NZ) number to attach to another separate email address. Can you please advise if this is possible, the cost and if we can do on the same account.

To request a new Sydney number, all you need to do is log into your account and go to "fax options" followed by "manage fax numbers" and then click on request a new fax number, it is an automated process that will provide you instantly with a new number.

For an Auckland number, TraiTel is able to supply you one at the same cost as a number in Australia, however, prior to being able to provide you with an overseas fax number, TraiTel will need you to add a valid credit card to your account so that payment for monthly fees can be deducted from the card in a timely manner (should a payment not have been made prior by other means).

I'd like to sign up for the fax solution.

To sign up with TraiTel is a very easy and quick process. All you need to do is go to www.traitel.com.au and click on the "options" menu followed by sign up. Then enter all your details and tick the "fax service" at the bottom of the page. After submitting the form you will be sent a confirmation email and you will need to click on the link to activate your account.

As soon as you confirm your email address by clicking on the link, you will receive a welcome email which will contain your new fax number. You can receive faxes to that number immediately.

Billing for the fax "receive" service which includes a free 30 day period, is done in arrears and normally paid by credit card. Meaning that after the 30 days of use, you will receive an invoice on the 1st of the following month, which will include the service fee for faxing. You will then be able to pay for the bill by adding a credit card to your account or by paying via BPAY.

Should you wish to "send" faxes however, you will need to add money into your account prior to being able to send any. The free 30 days, includes unlimited "receive" of faxes but not sending.

I notice you advertise no engage signal on your site, does this refer to incoming faxes also (fax to email)? What I need to know is how many simultaneous incoming faxes can we receive with the number you provided us?

Our faxing network has 1000 fax lines that cater to inbound and outbound traffic. Generally speaking, if a normal sized broadcast is occurring for outbound faxes, more than 100 lines are reserved for inbound traffic. However, please note that these lines are shared amongst all of TraiTel's clients, therefore during some peak times the availability will be lower.

TraiTel strives for always "available" capacity, although this is generally the norm - its not always guaranteed. BUT, we have not had any customers complain from inbound traffic problems, a clear indication that everything is working as expected.

We received a large number of fax failures on Monday as attached. No other users have reported any problems and there haven't been any reported problems since.

Without looking too far into TraiTel's system, we noticed that all the attachments that you sent us were failure reports from TraiTel that indicated the result "Destination busy". Additionally, what is also common in those reports is that there were several faxes sent to the same fax numbers, which of course, would result in "destination busy" result because the receiving fax machine is already busy taking one fax.

If you open some of those attachments that match in destination number and look at the time of the failure, you will notice that the time only differs by a few seconds, suggesting that multiple faxes were sent to the "same number" at almost the same time.

TraiTel's faxing gateway has over 1000 lines of faxes, therefore if your system tries to send 5 different faxes to the same number and sends them to TraiTel with just a few seconds apart, TraiTel will send them as soon as they are received. Of course, since the first fax received by TraiTel is already being transmitted, then the second, third, fourth and fifth faxes will return a destination busy response.

Is it possible that on that day your SAP or email system was experiencing some delays and as a result TraiTel received all fax send requests at the same time?

All the fax reports indicate a "destination busy" response, meaning that receiving fax machines were busy receiving another fax during the attempted transmission time.

Our company network seems to have too many restrictions which interfere with TTMessenger.

If you are using TraiTel for sending faxes, you may want to have a look at TraiTel's alternative methods for sending faxes which can be found on our "developers" page located at www.traitel.com.au then the "services" menu followed by "developers". Our Fax via SMTP API (fax via email) is a popular method used by customers that can not use TTMessenger on their network.

A broadcast I'm sending keeps bouncing back, its a Word document with some merged data - what's wrong?

Documents submitted for faxing that are not created by TTMessenger, must be able to be opened by the application that created the document without any prompts of any kind. If you are prompted to press OK or Cancel (a manual request) when opening this document to be able to view it, our systems (which are automated) will automatically disregard the document and return it with this error.

The merged data in your document is looking for a remote source where the data is located, since our servers don't have access to your C: drive, the document fails.

Have received two faxes from XXXRoads. An original and a repeat. Both only show the cover sheet. Am using Outlook Express. Do you have any explanation for this behaviour, and and fixes?

The reason you're only able to see the first page is because you're using the wrong image viewer. You should try to save the attachment to your hard drive and then try to open the attachment from your hard drive and use different image viewers to open it.

Microsoft office has a very good image viewer. If you're using a recent version of Microsoft office, you could try and see if the viewer is in you computer by going to the "Start" menu, followed by "all programs" then "Microsoft office" and finally "Microsoft tools". The program is called Microsoft office document viewer. Almost every computer has a viewer that can properly display the faxes you receive from TraiTel. Unfortunately, when you install new programs in your computer, the program may associate to the "TIFF" file type and then only display the first page because it can't properly display a multi page document.

Ultimately, you could log into your TraiTel account, go to "fax options" and then select to receive "PDF" faxes instead of "TIFF". This way, any recent PDF viewer will be able to correctly display the fax to you.

How do I know what fax number I have with TraiTel. Also, how do I view the received fax?

To view your fax number, please log into your account by going to www.traitel.com.au and entering your user name and password on the top right corner. Then go to "product and services" on the left menu and scroll down the bottom of the page that loads on your right, in there you will see your fax number.

Should a person send you a fax to that number, you will receive an attachment (either TIFF or PDF) to your default email address and the attachment will include the fax itself. You will then be able to print, save or forward that fax to somebody else if needed.

We have a service through you and I have been getting a number of faxes bouncing back with errors.

The faxes that you're sending are "very" large and as a result take a very long time to send (I've seen some of your faxes take 40 minutes to complete). Faxes talk to each other by sound and just like when a person speaks over the phone, the other party can sometimes not hear properly what is being said. Because your fax transmissions are so long, you are increasing the chances that at some point during the fax conversation that an error or line quality problem occurs which will make the fax transmission useless as far as both fax machines are concerned.

If the telephone network was perfect, then this problem would not be happening, but since the telephone network is not and telecommunications companies share cabling, connections and network resources that are often less than perfect, then conversation problems can occur between two fax devices.

TraiTel does not impose any restrictions on both, incoming and outbound transmissions, however, the telephone network as explained above does have its limitations and maybe during long transmissions these are being exceeded.

If you try and send a 40 or 50 page fax with your normal fax machine, it is likely that you will get the same results. You *may* want to try and send a 50 page fax in two separate 25 lots as this will increase your chances of success by lowering the amount of failures.

Please advise how we divert this number 61812341111 to 07 12341234

If the number you want to divert is with Optus, Telstra, APPT or any other telco, then all you need to do is have a phone or fax plugged into the socket, pick up the handset (or get a normal tone) and dial *21 followed by the number and then press #. So in your case, it would be *210712341234#

How do I send a fax to a 1300 or 1800 number?

To send a fax to a 1300 or 1800 number, all you need to do is add an area code in front of it - any area code will do. So it would look like this: 61 2 1300... or 6171300... or 6181800 etc etc. You can have a + in front of the 61 if you want, however, it is not necessary.

When we send a fax to the number 9038 XXXX It take more then half hour for it to show in the email box. Why?

With TraiTel as soon as our servers receive a fax, it will deliver it to the destination email address. The only delay that may be occur is in the way that email gets handled at your email server's end. If there's a problem in delivering the email then there may also be delays, but our email server will continue to try and deliver it for up to 48hrs later.

SMS:

What sort of setup costs are there?

There are no setup costs, no minimum terms or contracts. You can just create an account online and within minutes be ready to start sending SMS. The account is prepaid however, so you will need to add funds via credit card or BPAY prior to being able to send SMS. The first 30 days of use entitles you to a free trial of the "receive" service.

I have the "reply to TTMessenger" feature. I can list the replies I have received but how do I read the text of the SMS replies from the website?

It can't be done. We don't log any messages at our end, be it faxes, SMS or anything else - so there's no way to view them online.

Alternatives are:

TTMessenger (easiest and quickest - 30 day free trial)
Email (send customer-service@traitel.com.au a request and it will be activated at our end for your account - no free trial)
API's (for developers who are designing their own applications)

What API's does TraiTel support

HTTP
SMTP
SMPP
SOAP
Command line (DOS tool)
More custom API's are available, call 1300 76 86 16 for more information. See the developer's page under the "services" menu for more on our API's.

What is the number I can use to receive SMS on my TraiTel account?

To be able to receive SMS you must first send an SMS to the person you want to get a reply from. Once you send this person an SMS, they will then be able to reply at any time because the number they get will remain associated to your account. For this to work, you must use the option "replies to TTMessenger / API".

I have tried sending 2 sms individually and I was charged differently, 1st time 12cents 2nd time 10cents . Why?

There are two price options for SMS messaging within Australia. When you send an SMS, you are presented with options for the 'Sender ID'. If you select 'No Replies: Random ID', or 'Replies to TTMessenger', your SMS message will cost 9 cents + GST (10 cents total).
If, however, you select any other Sender-ID, such as your TraiTel username, or a custom sender ID you may have added to your account (such as your company name), you will be charged 11 cents + GST (12 cents total).

How do I change the name that gets displayed when I send an sms?

To request more sender ID's (changing the name that displays on the receivers mobile) you will need to log into your web account and then go to 'my account' link followed by 'sms options'. When you scroll down the page on your right, you will see that there's a section where you can request a new 'custom sender ID'.

For every new ID that you request (maximum 11 characters in length) there's a once off $1 charge. After you request the ID and it’s approved by customer service, your ID will show up and able to be used.

Is it possible to send an SMS by email without using TTMessenger?

Yes, you are able to send an SMS without using TTMessenger, simply by using your normal email client or web based email such as gmail.

All you have to do is, in the TO: section where you normally put an email address, just put 61408123123@ttsms.com.au 61=Australia, 408123123=The mobile number without the zero in the front and @ttsms.com.au is our SMS domain name.

Then all you need to do type the message in the body of the email and send it! Make sure you don't have a signature or a disclaimer because anything found on the body OR the subject of the email will be sent as an SMS.

The alternative to ensure you only send the content you want and nothing else is by using the command "begin_sms" and "end_sms". For example:

Hello Greg,

I just wanted to say hi and aks you how the dog is doing,
begin_sms
is he eating better today? - my poor baby
end_sms
he is so beautiful...

Regards,
Janet

In the example above, the only thing sent as an SMS would be "is he eating better today? - my poor baby" and everything else would be ignored.

What does the 30 day trial cover?

The 30 day trial which TraiTel provides for free, is only for "receiving" SMS replies. The replies are to SMS which you originally sent via TraiTel using the "replies to TTMessneger" or "replies to API" options. When using TTMessneger to send SMS, this option is easily available. If you are using an API or something similar, please log into your account, go to "SMS Options" and select the appropriate sender ID before sending out the SMS.

The 30 day trial does not cover the sending of SMS. Look out for special offers if you wish to send some test SMS.

Please clarify the monthly fee and the cost for one way sms

The cost for one way SMS is $0.09 per message and no monthly fees, start up costs, contracts or commitments.

Which SMS gateway am I actually using?

To check what gateway you're actually using, please log into your TraiTel account, then click on "SMS Options" (on the left menu) and click on "manage sender ID's".

If you have selected "replies to TTMessenger" or "no replies Random ID" then your SMS are being sent via our national gateway. Anything else selected is going via our international gateway.

Is there a monthly fee or initial setup fee involved, for the 9c/message service?

There are no set up fees with TraiTel, no contracts or minimum commitments. You simply add funds to your account and send SMS for as long or as little as you like.

Can I send SMS to premium numbers?

Unfortunately TraiTel does not allow SMS to be sent to premium numbers, only to normal mobile numbers.

I would like to be able to get a large number of text messages sent to a specified number - is this possible?

Yes, TraiTel is able to cater for your requirements. The cost of a dedicated inbound number is $110+GST per month and you can receive as many SMS as you like without any additional costs.

Im looking for an SMS Auto Reply solution. I need that my customers send a SMS to a number and they get a SMS auto reply.

To receive SMS and then for you to programmatically be able to send them a response, you will need to get a dedicated inbound number from TraiTel at a cost of $110+GST per month.

If the SMS auto reply is generic (as in it doesn’t change regardless of the information of the inbound SMS) then yes, TraiTel can offer you that solution, but if not, I’m sure that with Outlook or with your own program you could set up rules that say: “reply saying this, when the message that comes in has this information”. You will need to be very very tech savvy to be able to achieve this yourself. Alternatively, simply get a programmer to do what you need OR TraiTel can charge you a fee for this development work.

The choice is yours, but to answer your question – yes, TraiTel is able to assist you.

Could you provide me with a complete description of how two way messaging works at TraiTel using SMPP?

To receive replies via SMPP, please check the following:

1 - in your web-messaging account (login at http://www.traitel.com.au/) - in 'SMS Options', select "Replies to TTMessenger / API" as the default Sender ID for SMS messages. This is the only option that will return replies via SMPP
2 - make sure your SMPP client is configured to act as a Transceiver; that is, an SMPP client that can send and receive at the same time. If that is not an option, you can establish two SMPP connections to traitel - one as a transmitter and one as a receiver. However, we recommend the first option.
3 - You are replying to the message from the same mobile / handset that originally received the text message.

For every SMS that is sent, TraiTel assigns a unique mobile number that can be replied to at any time. By providing a unique ID for every recipient of an SMS, TraiTel knows how to route that back to the original sender.

Message batch identifier: This is a feature available in the HTTP API. Please read the HTTP_API documentation for details which can be found by going to www.traitel.com.au and then under the services menu going to “developers”. Using the HTTP 'Batch mode' - you may specify a Job ID as well as individual ID's for each SMS - you may then use that job ID in further queries to the HTTP API to see the progress of your broadcast.

We're just wondering if you do get a SMS number for our client to SMS us once we register?

Our standard two-way SMS service does not include a "dedicated" mobile number, we simply assign a new number to every person you send an SMS to and maintain that association so that the person is always able to reply to your computer using that number. The cost for our standard service is $12 per month for unlimited replies.

If you would like to have your own dedicated number for receiving replies, then the cost will be $110 per month. We can allocate you a nice number so that its easy to remember and you are able to also receive unlimited replies at no extra cost. The number would look like a normal mobile number.

We would like to receive SMS replies - our trial period has ended, how do we permanently subscribe?

To subscribe to the "SMS replies" service, you will need to log into your TraiTel web account, go to "product and services" (found on the left menu) and at the bottom of the page that loads on your right, you will see SMS service and simply click on "enable" if you're not currently subscribed.

Does your SMS gateway offer replies to email?

The answer to your question is yes indeed. After you create your account online, simply send us an email requesting to have the "SMS reply to email" service enabled and somebody at customer service will activate the service immediately.

I’m looking for some add-in software for outlook to use as a marketing tool from outlook contacts. I want to be able to select a number of contacts in outlook, and perform a mail-merge to sms. Is this possible?

Unfortunately TraiTel does not have a plug in that will cater to your requirements at this stage. It is a rather complex plug in that will need to extract data from your phone book and then generate the personalised SMS to a large number of people in one go. The plug in we have in development will allow you to send an SMS to one person by extracting the data from the phone book in Outlook but will not make it personalised.

The best solution that you should try is our “custom SMS broadcast” utility. This utility will allow you to create a CSV file in Excel with all your contact details and then send to all the numbers and recipients very quickly. Once you prepare your CSV file and as long as your contacts don’t change often, you will be able to send a large broadcast within a matter of minutes.

This utility can be found by logging into your TraiTel web account, and then going to the “utilities” menu on the left. The instructions on how to create the CSV and the content is written on the page, please test with yourself and some colleagues first to make sure that you entered all the data correctly.

How do I send an SMS to a mobile using my computer instead of my phone?

When using TTMessenger www.traitel.com.au/ttmessenger.html, please click on the “SMS” button located at the top, then enter a mobile number where it says “Number” and finally enter the message you wish to send on the bottom left box, right under where it says “not scheduled, send immediately”.

Now press the send button located under that box and your message will be sent.

We are interested in using 2-way SMS via your gateway but I could find little or no information on your web site. Is this currently available?

The majority of TraiTel's SMS information can be found at www.traitel.com.au/sms.html

But in short, the cost for the two-way service is a flat $12 per month for unlimited replies. If you log into your TraiTel web account, go to "SMS Options" and make sure that "replies to TTMessenger/API" is selected as this choice is the best one for receiving replies. Then simply send an SMS to your mobile and when you reply the response will be sent back to you IF you either have TTMessenger installed OR if you use any of our API's which can be found on the developer's page under the "services" menu on our home page.

Why is it in the message statistics window the message I sent are showing the status UNAVAILABLE?

The status is always shown as “unavailable” for most SMS types that you can send. The only exception is when you choose one of the SMS options with “tracking” which are more expensive. See on TTMessenger where you can choose “replies to: or no replies:” drop down, and you will see in there “replies to TTMessenger + tracking $0.13”. If you choose that option, then TraiTel will provide you with a status on the delivery of the SMS. However, the 9c gateway is still the best one we recommend.

How do I add my own mobile number to the system so that I can send and receive using TraiTel as if it was from me?

To add the mobile number to your account, you will need to log into your TraiTel web account, go to “SMS Options” and then click on “manage sender ID’s” and lastly enter the new mobile in the “mobile” sender ID section. Please read the instructions written carefully to ensure that you add the number correctly.

After your number has been approved, it will appear in the drop down on the “replies forwarding” section.

I've sent a few SMS via TTMessenger but none of them have been received.

When you go into TTMessenger's phone book, please ensure that the number has 61 in front of it to indicate that the mobile is an Australian mobile. TraiTel sends SMS to anywhere in the world and the country code is very important.

If the country code is not there, then please edit the entry and select Australia as the country.

We have a couple of different people using the account is it possible to change so that replies go to the individual and not to all…or will we have to set up individual accounts??

To receive individual replies, you simply need to log in to your main account and go to a section called “sub accounts” found on the left menu. Enable sub accounts and give each user of TraiTel an individual sub account.

Then, if you are using TTMessenger to send and receive your SMS, go to “options” then “account settings” and click on ok, you will now be asked to choose the appropriate sub account for that user and all SMS replies will come to the person that originally sent the SMS.

IF you are not using TTMessenger, then simply creating a sub account with the correct email address, will ensure that replies are sent back to the correct person.

Just curious, would the dedicated number be a vanity number, or would it simply be a normal mobile number?

It will be a normal mobile number, however, if you wish to receive a "gold" number which is easier to remember, the one of cost is between $100-$300 depending on how good it is.

What is the $11.95 charge showing on my credit card for?

The $11.95 is a flat monthly rate for receiving unlimited replies to your computer. If you are only sending SMS and do not want to receive replies, then you do not need to pay this monthly fee. To cancel the receive service, simply log into your account, go to “product and services” (on the left menu) and then go to “SMS subscription” and click on “disable”.

After the SMS demo ends, do you start charging us right away?

After the demo period ends, the system automatically turns off and you will need to manually turn it on. At the point that you manually turn it on, the system will automatically start charging your credit card the month following.

How do you pay for sending SMS?

SMS are paid in advance using any of the following options:

1) BPAY (up to 48 hours clearance required)
2) Credit Card (instant)
3) Direct Deposit (up to 4 days clearance required)

You simply add money to your TraiTel account and then use it any way you want. TraiTel provides SMS, VoIP, Fax and many more services which can be used when you have credit in your account. If you only want to send SMS, then you send until the credit runs out. There's no minimum and the credit never expires - it will stay in your account until you use it or close the account.

I was just wondering if my SMS receive number is always the same. Can I give it out to people and know that they will be able to reliably contact me on it?

If you've sent an SMS to your mobile, the number you see from TraiTel on your mobile is not the same number that another person you send an SMS to will see. TraiTel assigns random numbers to individuals so that they can respond and be routed back properly to yourself.

Every time a person receives an SMS from you, they will receive the same number, therefore they could save that number on their phone's contact list and reply to you anytime they wish. BUT, every person will receive a different number and if somebody who you never sent an SMS to, tries to send you an SMS from a number that TraiTel assigned you - the SMS will not be sent back to you.

How do we: manage/control the account. - check the credit ? make payments ? control the number of SMSs allow per day/week/month ? we would probably want to start with a limited number of SMS per period in order to check the response of our customers and t

You control and view the entire status of your account via our web interface which you will see once you create an account. There's no control mechanism in place to set a number of SMS that can be sent daily, weekly or monthly. You can add funds into your account by using credit card or BPAY if you have an Australian bank account. Funds need to be added in advance to be able to send SMS. Your funds will never expire and there's no minimum deposit required.

Can the mobile numbers have spaces in them?

We are not certain - but I believe it is possible.

Why don't you try making a CSV file with two numbers, one which has spaces and the other which doesn't. Then do a "preview" with that file and see if the two results show up correctly.

This is probably the best way to find out. Alternatively, if you would like to get rid of any spaces, excel can do that very easily. Simply highlight the entire column which contains the numbers, then go to "edit" menu, followed by "replace" and in the section where it says "replace" put a single space and in the section where it says "with what" put nothing. Excel should replace all spaces with nothing.

I just upgraded my TT Meseenger to version 3 and when I wrote a message that took up "2 messages" it was received on my handset as 2 separate split messages with the second part received before the first.

Please go to "options" on TTMessenger then "SMS settings" and choose "concatenate messages".

You will then receive a long message as one. At the moment, you can only send concatenated messages via TTMessenger or our web SMS tool.

I find that your international gateway is not as reliable as your local one - why?

Our 11c gateway which allows you to send SMS with a custom sender ID is not the most reliable of gateways. To send an SMS with a custom sender ID, we need to send the SMS overseas and then bring it back into the country - this is the only way to get around restrictions and obstacles put in place by local telcos such as Telstra and Vodafone that stop SMS with a custom sender ID from being delivered.

The reason they don't like to deliver SMS with a custom sender ID is because the recipients of the SMS can not respond to the SMS, therefore not giving the telco and opportunity to make revenue from their own customer - the only way that telcos make revenue. In many instances, they block delivery for a few hours. You will get the same unreliable results from any other provider that offers the ability to send custom sender ID's.

If you want a very high delivery gateway, then you will need to change to our 9c gateway which does not allow you to send a custom sender ID, but it allows for replies and has the highest possible delivery rate in Australia because of our direct connections with Optus, Vodafone and Telstra. These SMS are sold by other providers for around 20c per SMS due to their high quality.

If you choose the option "replies to TTMessenger 9c" then our gateway will always assign the same number to each customer that you send an SMS to. Therefore they could add that number to their mobiles phone book and see XXXX every time they receive an SMS from you.

When I send an SMS via email, all the signature and anything else is sent as multiple SMS.

If you would like to avoid disclaimers, signatures etc, you will need to use the following command:

begin_sms
Hello every one, this is a test SMS to see how well this service works, etc etc
end_sms
Regards,
Rene

What would happen is that only the information between "begin_sms" and "end_sms" would send. "Regards, Rene" would not because its outside of those two commands.

ALTERNATIVELY, you can log into your web account, go to "SMS Options" and then click on "SMS via email" which allows you to define how many SMS should be sent when an email has a lot of information in it. Basically, if you put 1 in there and there's 1000's of characters (one SMS is 160 characters) only the first 160 of the message will be chosen - every time even if you use the "begin_sms" and "end_sms" command.

Can we use an Email address to send SMS, or do we need one of your TT-products to convert to phone call?

You don't need to use TTMessenger to send SMS. Anybody with an email address can send an SMS as long as the registered account has the email address listed in the account.

To give permission for anybody to send via your account, all you need to do is log into the account, go to "SMS options" and enter the email address under "manage SMS email addresses". By doing so, you are letting people to SMS by using their own email address.

After you have set up the email address in your main account, you should carry out the following steps:

1) Open a new email as if you were to send a normal email
2) in the TO field, enter 61408123123@ttsms.com.au - the representation of this number is 61 (for Australia), 408123123 (for the mobile number) and @ttsms.com.au being the domain name for TraiTel's SMS via email service. Simply replace 408123123 with your own mobile number.
3) Enter "Test, how are you" (or anything you want) in the main body of the email (where you normally write an email).
4) Delete any signatures or disclaimers or any information in your email that should not be sent as an SMS. ANYTHING, in your email that is in the body will be sent as an SMS.
5) Send the email and within seconds you should receive it on your mobile. Its VERY easy and quick.

I noticed that we can have a subid setup on the account but am not entirely sure if this is what we should use for our customers. We would like to sell the sms facility at best possible cost. We don't need a two way sms facility. Does the monthly invoice itemise usage of subid accounts?

Sub ID's is certainly the way to do what you want to. Unfortunately, the invoice does not list charges based on sub account, the invoice shows the total amount of the charges. However, when you log into your account and go to "SMS options" or "fax options" and view all sent messages, you are then able to sort by sub account ID and view the total amount of money spent per sub account. So on February, you could log into your account and view the exact charges per sub account for all messages that were sent on January for example.

As you say, to maximize control and revenue, the best way to do it is to have customers sign up with you directly.

The usage of txt messages is for our clients to send out appointment confirmations to their customers directly from our software. Then the reply messages will be sending back to our clients and each message replied will be showed on each appointment. We not only need to know which message is for which client but also need to know which message is for which appointment. Is it possible that we use the 'subid' instead of the 'messid'? In this way, each time a message sent will has a different subid.

Yes that's correct. Every time you send a new SMS to the same customer but using a new subid, the customer will receive a new SMS with a NEW mobile number and when they respond, it will come back through the subid used. This way, if you send two or three+ different appointments to the same customer, you will be able to tell which reply is for what appointment.

Im setting up PHP/MySQL based website where users can enter search terms and the results are then shown (no surprises here!). What im curious about is how to get it so a user can send an sms query from their phone to a number, which then forwards the query to the php script, which then enters the query as the search term, and returns the results as an sms back to the user's phone. I think this is possible with your service, but just want to check if it is before i go ahead and get into it.

TraiTel is just a Telecommunications provider with various API's so that our customers can connect to our gateway to either receive, send or retrieve messages. However, we do not offer programming assistance or advice, therefore unfortunately we would not be able to help you with functionality of your service.

In saying the above, we believe that if you take care of the programming aspect, that TraiTel can indeed supply you with either "replies" to SMS that you originally sent or MO (mobile originated) message delivery.

If you send an SMS first to a client and they then respond, the cost for that service (to receive replies) is only $11.95 per month. But, if you wish to receive an SMS first from your client, then you will need to pay $110 +GST per month for a dedicated number which can receive unlimited SMS which will then be forwarded to you.

Both of the above systems can work via our SMSviaHTTP API which can be found on our developer's page, located on our home page under the "services" menu.

I want send SMS here in Brazil, what is the best gateway to use?

If you use the option "replies to TTMessenger" at a cost of 25c per SMS then every operator in Brazil will be supported, but if you use "custom sender ID" at a cost of 11c per SMS, then we can not confirm which providers will be supported.

With your standard two-way service, do I get a dedicated mobile number?

TraiTel does not assign a "dedicated" mobile number to its customers. TraiTel will provide a random number to every person you send a message and that number will remain consistent every time you send a person a message. If you send a person a message using "replies to TTMessenger", then TraiTel will assign a mobile number to that person and every time you send them an SMS in the future, that person will get the same mobile number. BUT, if you send an SMS to "another" person, then they will get a "different" number assigned by TraiTel.

FIRST, you need to send an SMS from TraiTel to a mobile (your mobile or a customer's) and then, you can reply to that message and TraiTel will send you the response via TTMessenger or to your application that connects via one of our API's.

Your web test facility is not working. I tried to send a test here in UK but it never arrived.

Unfortunately, the free SMS test available via our web site is only for Australian users, hence why you were not able to send successful SMS to the UK and also why you would have received the "invalid number" response.

To send to the UK or any other country outside of Australia, please create an account and add the necessary funds for doing tests. If you would like some free credits and you are part of a company, please send us a quick email from your company's email account (not from a free email service) and we will provide you with a few credits to test with.

Is there anything that we need to change on our account to make sure that all messages sent via 0410 XXX XXX appear from 0410 XXX XXX on the receiving end?

To set that number as the default for all your outgoing message sender ID's, please log into your account, go to "SMS Options" then "manage sender ID's". When you find that number, click to the left "make default" and lock it to ensure that its always the number that is shown no matter what API or method of sending the SMS that you use.

y account name is Xxxxxxxx@tri-tel.com and I just recieved an SMS in the last 10 mins but I cannot read it. I have installed TMessenger on my comp but the replies dont come through. Is there a way I can open this message?

It seems that you already had another account opened with TraiTel and you asked to have that account closed. Why would you then open another account?

The system automatically freezes any of the 30 day trail services such as receiving SMS, fax or telephone calls to stop abuse. If you wish to continue receiving replies you will need to have this account closed and the other account which you previously had closed, re-opened again. You will not receive 30 days free trial again, since you already had it when you first started using TraiTel.

Another example for sending SMS via email.

To send an SMS via email is rather simple. All you need to do is create a new email with your current email client and instead of entering an email address, simply enter the mobile number in the following format:

61408123123@ttsms.com.au

61 = Australia, 408123123 = the mobile phone without the leading zero and @ttsms.com.au is TraiTel's SMS domain name.

Then enter the content of the SMS in the body of the email and delete any signatures or disclaimers that you may have, because these would make the SMS very long. Our system looks at the content of the email and it will send that as the SMS to the number on the email address. If you have a lot of content then the system will send several SMS that are each split into 160 characters of length.

Once the email is received by the mobile, the recipient can then reply and you will get the response as an email.

Can you advise on how I can set up to receive SMS to my phone as well as (or instead of) the software?

To add your mobile phone to the system so that you can have responses directly to your phone OR forwarded from TTMessenger to your phone when you're not in front of the computer, please log into your web based account, then go to "SMS Options" followed "Manage custom sender ID's". Enter your mobile number (as shown in the web page) on the "mobile" sender ID section and once you get your password sent to your mobile, enter it in the web page.

Your mobile will be added to the system so that you can use it as either a sender ID or as a way to forward SMS to your mobile from TTMessenger.

1. When I view my SMS log it tells me, for example, that I sent out to 16 recipients. How can I view all the telephone numbers of these recipients?

To view the recipient’s telephone numbers, you need to highlight that log and click on “resend” so that the information is placed in the main SMS window. The SMS will not resend as you must click on the “send” button for anything to be sent, but this way you will see all the numbers in the middle drop down on the left section. To avoid sending that SMS to all those recipients, please close TTMessenger by clicking on the red button on the top right corner – this will reset TTMessenger to normal.

VoIP:

VSMS:

SIP / AIX / H323:

IVR (Interactive Voice Response):